Resolve tickets with more accuracy.
Agents can route technical questions to the IT professional or an in-house expert for an accurate response.
Good customer service
the new marketing
Help desk can be easily duplicated, but at Basedesk we promote strong
customer service culture which can’t be copied.
The companies you trust, use Basedesk.
80% of tradeshow leads are never followed up. Dissatisfied customers communicate with 7-10 people while a satisfied customer will recommend a company to 3-4 of their friends.
Stay on top of your customers
According to Aspect, 68% of customers patronize companies that offer good customer service. One of the easiest ways to execute quality customer support is through a reliable help desk solution. Classify your inbound tickets into predefined categories like products, sales, support, etc., and see your omnichannel requests flow into the right ticket categories of your support ticket system.
Revolve your world around the customer and more customers will revolve around you.
Reports By Category
The help desk system allows you to categorize tickets based on the nature of the request. This feature helps you to track the performance of your support team and identify areas that need improvement. It also helps you to identify the most common issues faced by your customers and take necessary steps to resolve them.
Inbox built for sufficency
Every business must focus on delivering quick and accurate answers to customer questions. But, this seems impossible without this incredible tool. According to a recent survey, 68% of customers agreed that the key to their positive service experiences was a pleasant support agent. Also, 62% of customers agreed that a representative’s knowledge or resourcefulness was key.
Address Service Level Agreements.
Managers can assign rules to route different SLAs to their respective workflows; thereby, each SLA type, from basic to premium, gets the appropriate customer service.
Resolve tickets faster.
It’s one of the main advantages of help desk software. Agents resolve tickets faster and more accurately through collaboration with other agents, routing to in-house experts, or quickly accessing product specs.
Resolve tickets consistently.
FAQs and unique issues are recorded and best practices are logged as a reference for future incidents. Next time a similar query is received, an agent will know exactly how to respond.